Customer Service and Social Responsibility

Our company values and commitment to customer service are encapsulated in our ethos:

  1. Reliability - we understand our clients needs and can be trusted to deliver them effectively, efficiently and safely.
  2. Accessibility - when you need us, we are here for you.
  3. Consistency - our products and services are of the highest quality, every time!
  4. Expertise – our skills are the best, we invest in our people and our equipment.
  5. Environment – to minimise environmental impacts, we invest in our processes and procedures

We are absolutely determined to be the very best at everything we do.  We look after our customers to ensure we add value, which results in our clients returning to us time and time again. Always focusing on quality enables us to meet and exceed customer expectations.

Investors in People award demonstrates that CWFM are committed to our employees.  They receive regular training to ensure that their skills are kept up to date and their practices comply with European Health & Safety legislation. CWFM has an exemplary health and safety record.

All our processes and systems comply with ISO 9001:2000 which achieves standards of quality that is recognised around the world. 

We are concerned with issues that affect the environment, sustainability, and being carbon neutral. Having achieved the European standard ISO 140001 we have worked towards the highly regarded Green Dragon Accreditation and been awarded Level 4. We are currently working towards Level 5. 

These standards have been established to minimise the effect that manufacturing processes have on the environment.  These are not "nice to have" standards. We consider them to be vital and demonstrating our commitment to the environment.